CloudNet Group is a full-service international technology provider. We provide cloud-based Hosted VoIP solutions as well as Circuit Management services to our clients. Our Clients range from midsize, to large national publicly traded companies.
Our service offering and performance is substantially superior to other hosted VoIP providers. We deliver complete turnkey solutions with proactive equipment monitoring and excellent customer service. Most hosted VoIP providers only ship phones, an installation guide, and a customer care number to call when problems arise. CloudNet Group performs onsite consultations, designs custom solutions, pre-engineers, configures, and tests equipment, places phones on desks, and provides training, onsite and remote technical support, and maintenance for every hosted VoIP seat we deploy.
CloudNet Group’s infrastructure is built on Metaswitch, a fully redundant carrier class platform with 99.999% uptime. Switching platform selection and carrier interconnect features are as critically important in hosted VoIP as traditional on premise solutions. We utilize the most reliable infrastructure in the hosted VoIP industry through our implementation of the Metaswitch platform. CloudNet Group delivers high quality of service with an unparalleled customer experience. If your company has remote sites, CloudNet Group can deliver hosted VoIP services nationwide. We extend the same level of service through a trusted network of fulfillment partners regardless of location.
Our unique heritage makes CloudNet Group the ideal company to deliver your hosted VoIP services. Our founders are former CLEC executives and engineers who have extensive experience in building and managing phone companies with a focus on customer service. Our paramount goal is to make technology work for you, not against you, with reliable, scalable, and efficient solutions, and one call resolution of trouble tickets. In addition to a rich CLEC/LEC background, many of CloudNet Group’s executives and technical staff have worked for legacy PBX providers as former leaders of those firms, so we understand the technical advantages and disadvantages of on premise equipment versus hosted VoIP solutions.
CloudNet Group brings intimate knowledge of all three primary disciplines (Data, Internet and Telephony), a very rare pedigree of talent, and a 90-day unconditional guarantee to every project. If you are not satisfied with our quality of service or customer support, you may cancel your contract within 90 days with no penalty. CloudNet Group has the strongest SLA in the industry.
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